Supportickets is a support tickets system and knowledge management software. It can't be easier to receive trouble tickets from customers. Our support tickets system comes with 3 interfaces, External, Onsite, Integration. There is on administration from where you can reply to tickets, assign staff privileges, get statistics...
It'll be It also provides management for trouble tickets and emails and providing simple yet powerful and effective management for various forms of knowledge bases. It can also be used to great effect categorizing and locating documents, articles and data. It enables users to keep documents organized, add attachments and notes, and download and save pages from the web. An organization’s entire knowledgebase can also be easily made.
Your customers will find it simple to generate or update tickets through email or online web-based forms. This way, your technicians will be able to easily track the progress of support requests from start to end, encompassing ownership as well as transfers and routing. The support ticket software includes several extremely effective service modules such as searchable knowledge base, automatic email notification, and administrable reports and downloads analyzer. Customers can receive various solutions that provide immediate resolutions to their problems. Affordably priced with an all-inclusive feature set, this support tickets solution will greatly improve your business efficiency.
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